Who doesn't love Happy Mail?
We are so excited that you have chosen Anchored Northwest for your candle needs. Not only are we thrilled, we can't wait to get our candles in your hands!
This is why we offer $6 Flat Rate shipping to anywhere in the United States (even Hawaii, Alaska Puerto Rico and the US Virgin Islands). Your candles are then packed and shipped from our studio in Spokane, WA after you place an order.
Normal processing time is within 3-5 business days of placing your order, however Holiday demand can cause delays. Please see the banner on the front page for up to date processing times.
Orders can be expected to arrive 3-5 business days after your order ships. Alaska, Hawaii and the Caribbean may require additional processing time. All U.S. orders are shipped via USPS Priority Mail, UPS Ground, or UPS SurePost.
Average shipping times assume no delays. We accept no responsibility for lost or stolen packages, when the address provided at checkout was delivered to. We take special care in packaging your candles to protect them from weather and possible damage during transit. However, in extreme hot or cold conditions, we recommend minimizing the time a delivered your package remains outside on a porch or doorstep.
We love our candles, and we hope you do, too! If you order a candle or melt and don’t absolutely love it right out of the box, you can return or exchange the unused product within 30 days of delivery.
Friend, your satisfaction is what matters most to us!
DAMAGED OR DEFECTIVE CANDLES
If we made a mistake or your items arrived damaged, we sincerely apologize and will take care of that for you. Please use the Contact Us form and provide us with your order number and details of the damaged or defective candle and we will replace it for you, on us!
We are proud of the quality of our handmade candles and hope you love them. However, we understand that sometimes it is difficult to know if a fragrance is for you. Any unburned Candle or unused Wax Melt can be returned for a full refund (including the original shipping charge) within 30 days of receiving it.
Please return eligible items to the address below with the reason for the return and your packing slip or other identifier (order number, email, name, etc.).
We hope you find new a favorite fragrance with every candle purchase! However, we understand that sometimes a fragrance just isn’t for you. If you would like to exchange an unburned candle or unused melt for a different fragrance, please return your candle to the address below and write the desired candle fragrance on your packing slip. We'll then ship your chosen fragrance back for free! Exchanges must be sent back to the Anchored Northwest within 30 days of receiving your order:
2324 E Euclid Ave, Ste 104
Spokane, WA 99207