Who doesn't love Happy Mail?
We are so excited that you have chosen Anchored NW Candle Co. for your candle needs. Not only are we thrilled, we can't wait to get our candles in your hands! This is why we offer $7 Flat Rate shipping to anywhere in the United States (even Hawaii and Alaska)
Your candles are packed and shipped from our studio in Spokane, WA, 1-2 business days after you place an order.
Orders within the U.S. ship for a $7 flat rate and can be expected to arrive 3-7 business days after placing your order. AK and HI may require additional processing time. All U.S. orders are shipped via USPS Priority Mail, UPS Ground, or UPS SurePost.
Average shipping times assume no delays. We take special care in packaging your candles to protect them from weather and possible damage during transit. However, in extreme hot or cold conditions, we recommend minimizing the time a delivered good remains outside (on a doorstep).
We love our candles, and we hope you do, too! If you order a candle or melt and don’t absolutely love it right out of the box, you can return or exchange the unused product within 30 days of delivery.
Friend, your satisfaction is what matters most to us!
DAMAGED OR DEFECTIVE CANDLES
If we made a mistake or your items arrived damaged, we sincerely apologize and will take care of that for you. Please email firstname.lastname@example.org with your order number and details of the damaged or defective candle and we will replace it for you, on us!
We are proud of the quality of our handmade candles and hope you love them. However, we understand that sometimes it is difficult to know if a fragrance is for you. Any unburned Mason Jar Candle or unused Wax Melt can be returned for a full refund (including the original shipping charge) within 30 days of receiving it.
Please return eligible items to the address below with the reason for the return and your packing slip or other identifier (order number, email, name, etc.).
We hope you find new a favorite fragrance with every candle purchase! However, we understand that sometimes a fragrance just isn’t for you. If you would like to exchange an unburned candle for a different fragrance, please return your candle to the address below and write the desired candle fragrance on your packing slip.
We'll ship your chosen fragrance back for free!
Exchanges must be sent back to the Anchored NW Candle Co. studio within 30 days of receiving your order:
Anchored NW Candle Co.
5428 S Regal St
Spokane, WA 99223-9998